Assessing your help is just one click away
Our support hours are flexible and can be customize to meet your business needs
Improve business performance while reducing support cost Proven methodology that will reduce your IT support expenditure by 30% - 60% compared to the traditional on-premise IT support function. Our core value is to help our clients to improve their business performance while constantly reducing their support costs. So, you no longer need to worry about the availability of your IT staff relative to medical leave or holidays.
Workload based vs User Population based Whether you have a large user population or a smaller user group, the volume of IT issues that may arise daily do not relate directly to the number of users. Rather, it is based on the business environment, the number of activities undertaken and the workload. For example,
- during a busy day, when the volume of business transactions is high, more issues may be expected.
- when you have a large group of new employees joining the company, more requests may be expected
- if user devices reach their end-of-life
Beite's support pricing model is based on workload rather that staff headcount which align better with business operation and support needs.
We adhere strictly to IT Infrastructure Library (ITIL) standards where issue classification and prioritization are crucial factors to the success of the ticket handling process.
Classification of issues
- Service Request
- Combination of the above
Issue prioritization - choose your priority
Although we treat all issues as important, there are times when some issues need a faster response and resolution time. At Beite, we offer priority support to escalate your most critical issues to the front of the queue, when required.
All issues raised are track and monitor on our web portal You will receive a monthly performance report(s)
Whilst the trend of 'moving to the cloud' is increasing, we understand there are many reasons for retaining your servers & other network equipment onpremise.
By leveraging on our pool of experienced Engineers we will provide
effective support for your critical infrastructure so you can focus on your core
areas of business.
Are you facing challenges with your client helpdesk support? And are looking out for ways to improve your clients' experience? At Beite, we are concerned
with our customer experience with our support services, and we strongly
believed this same value apply to your business as well.
We provide white label support for your customers via your helpdesk. Your end users will never know that your support is being outsourced.